Apparel Help

Apparel & Materials Help

How can we help?


Ordering


  • The item I ordered is out of stock. Why is it on the website?

    All our  stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.

  • Promotions and discount codes.

    Using a discount code is easy:

  • Do I have to pay customs and import charges?

    Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

  • Can I make changes to my basket?

    Yes sure! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far.

  • Can I place an order to a different address?

    Yes, sure. You can select your shiipiing address as you check out. You can  now even do click & collect if you prefer to pick up your product. 

  • How will I know when my order has been dispatched?

    We'll send you an email as soon as it's on the way! Or simply check your account to track it.

  • How do I place an order?

    Once you have your items in your bag, you can then increase the quantity by entering the desired amount in the Quantity field.


Payment


  • What type of payment methods do you accept?

    We accept the following payment types;

  • When will I be charged?

    We will charge your debit or credit card as soon as you clickyour order has gone through.

  • Promotions and discount codes.

    Using a discount code is easy:

  • Do I have to pay customs and import charges?

    Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 


Shipping


  • Do you deliver to P.O. Boxes?

    No, unfortunately we cannot deliver to P.O. Boxes.

  • How will my order be shipped?

    All prodcuts will be shipped by a local courier service, depending on your country. However,  some prodcuts may be sent by standard post. 

  • Can I shipped to a different address to my billing address?

    Delivery of products

  • How much will it cost to ship my order?

  • Do I have to pay customs and import charges?

    Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

  • What delivery options do you offer?
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Click & Collect

    Click & Collect lets you make an order online and then collect it from one of our Warehouse in Milton Keynes. All orders must be place by 1pm for same day collection. All Orders placed after 1pm will be ready the next working day, (working days exclude public holidays).


Returns


  • What is your return policy?

    Returns Policy

  • How will I be refunded?

    All refunds are made using the same means of payment as you used for the initial transaction. 

Share by: